Her family doctor recommended the Complete Breast Care program at Joseph Brant Hospital, and once Flora arrived at clinic, she was surprised how positive the entire experience was.

“It wasn’t crowded, the appointments were prompt and on time, and the technicians, nurses and doctors were forthcoming and kind,” says Flora.  “The machines were up-to-date, the doctors seemed very knowledgeable, and despite their busy schedule didn’t appear to be rushed.  I felt that it all helped create a positive environment.”

After being called back for a second mammogram and biopsy, it was determined that Flora had stage 2 cancer.  “I anticipated surgery and met with Dr. Bacopulos and Bliss, the patient navigator.  They were both very forward with their information and willing to listen to my questions.”

Flora appreciated the space they gave her by providing additional resources for more information. They also were open to her using supplementary strategies to support her on his journey. All of this helped inform her decision to have a mastectomy.

“They gave me resources, and I appreciated that.  It felt reassuring and I felt that they allowed me to make decisions alongside them and that I would be in good hands not only for the operation but for the journey of healing ahead of me.”

Today, Flora is feeling positive and doing well.

“I don’t think my strength is quite yet where it was before, but I feel positive.  My experience at JBH was so positive because of the care and professional knowledge by all people I encountered, be they receptionist, nurses, porters or doctors. This made me feel seen and cared for, and when you feel that, it’s a good foundation for healing.”