Deb Swire has a long relationship with Joseph Brant Hospital, back to her days volunteering at the JBH coffee shop.
“That was before Tim Horton’s,” she laughed. “So that tells you how long ago it was!”
Unfortunately, it was surgery that brought Deb to the hospital most recently but her experience was a good one.
“I feel like sometimes we’re quick to criticize and never quick enough to thank, so I wanted to send a note,” Deb said.
The little things made her experience a positive one. She says from the moment she arrived she felt welcomed and treated very well by everyone she encountered including a maintenance staff member who provided some directions with a smile.