The Joseph Brant Hospital Foundation (JBHF) believes in transparency and accountability.  The JBHF is committed to protecting the privacy of its stakeholders. The JBHF works closely with the Chief Privacy Officer of Joseph Brant Hospital ensuring the consistent application of privacy legislation, policies, and principles.

Definition of Personal Information

Personal Information is any information that can be used to distinguish, identify or contact a specific individual. This information includes whether an individual has donated to JBHF, how much has been donated, and an individual’s private contact information. Business and personal information that is publicly available information (names, addresses, telephone numbers, etc.) are not considered personal information.

Safeguards for Personal Information

Personal information will be protected by security safeguards appropriate to the sensitivity of the information, thus ensuring that is not accessed or shared more widely than is necessary to achieve the purpose for which it was gathered. The methods of protection include:

  • physical measures: locked filing cabinets and restricted access to offices;
  • organizational measures: employee and volunteer confidentiality agreements, adherence to the Donor Bill of Rights, and honouring donor requests for anonymity;
  • disposal or destruction of personal information when no longer required;
  • technical measures: passwords, encryption, and access controls; and
  • the use of reputable third-party vendors for services that would not be practical or cost-effective for the JBHF to perform itself, who will sign and adhere to the JBHF’s confidentiality agreement ensuring every precaution to protect the personal information in its possession and to destroy it upon completion.

Collection, use, and disclosure of personal information

When JBHF collects personal information directly from individuals for the purpose of fundraising, administration of donations, stewardship, and recognition. Permission to collect personal information may be expressed orally, in writing, electronically, or may be implied.

The JBHF does not trade, rent or sell the names of our valued stakeholders. Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law.

The JBHF’s website contains online forms that allow a visitor to make donations and or engage with the JBHF. Personal and or credit card information provided on these forms is used only to process these donations/engagement purposes. Online donations to the JBHF are processed through a third party.

Access to your Personal Information.

Upon request, an individual will be informed of the existence, use, and disclosure of his/her personal information. The individual may amend the accuracy and completeness of the information and request it to be updated/modified as appropriate.

Donor Communication Preferences

The JBHF respects stakeholders’ communication preferences and takes measures to ensure that preferences related to contact from the JBHF (direct mail, electronic communications, phone, etc.) are upheld. We are committed to ensuring transparency and accountability in our operations and these types of donor requests will be respected and acted on promptly.

Stakeholders can update/modify their communication preferences and personal information with JBHF directly by contacting: or by calling the Senior Donor Relations Officer at (905) 632-3737 ext. 6500.

Adherence to the Association of Fundraising Professionals (AFP) Donor Bill of Rights and Code of Ethical Standards

In keeping with JBHF’s commitment to its Values in Action for a Great Donor Experience and industry best practices, JBHF is committed to adhering to and upholding the AFP Donor Bill of Rights and Code of Ethical Standards, particularly as they pertain to matters of donor confidentiality and privacy.

Contact the JBHF

Stakeholders who are concerned about the JBHF’s compliance with the JBHF privacy policy, or wish to limit or opt out of future contact with the JBHF should contact the Foundation at:, 1245 Lakeshore Road, Burlington, ON  L7S 0A2, or reach us by phone at 905-632-3737 ext: 6500.

If a complaint identifies a gap in our privacy processes, the JBHF will take appropriate steps to remedy the situation, including changing our policies and practices as necessary.